How to get a credit on your utility

Drew wasn't home it was just our pet rats making noises.

I decided to write a list on how to get a credit on your bill.As sombody who is asked to give a credit 50 times in a work day I figure I might have some authority on this issue.

So you ordered an adult pay per view that your embarresed about, or have a long distance call to dispute, or were charged a service fee or late fee on your gas bill. you don't want to pay it and have decided to ask for a credit. well now here is your guide to the best way to get a credit.

1. Enter all the pertenant info on the phone, yes it's annoying but it brings up the account faster in a way that makes the representative happy that s/he doesn't have to type everything in themself.

2 Never forget your pin or secret passcode, without it you can't get in, don't argue or waste the reps time over it, just deal with it. When you get it, write it down somwhere it is necessary.

3 Be polite, happy,and own your mistake- don't lie about it. If you lie, your instantly hated,we have to untagle too much info when you lie to try to make you truthful, If your lying, there is just no way. Don't give us more work. We can tell when you lie cause we know everything we have the computers and the computers are never wrong.

4 Realize there is a limit to the amount of $ the rep is allowed to refund don't go asking for $300 when a rep only has $50 at max to credit. Also don't ask for a credit if your bill is past due, It's tacky, I'm more likley to credit a bill that is at a 0 balance than one that owes $500

5 keep it brief and be concise, the representitive gets in trouble if you take them over their "AHT" or average handle time. If you know it's gonna take 30 min to solve, take it to the office.For example my AHT for the day alloted is just over 5 min per call... at 4 minutes I'm already trying to finnish the call.


6 You will get further negotiating with the representative that answers the call than you will with a manager. The manager always sides with their employee, your a passing stranger to the manager. If you have asked to speak with a supervisor, you have crossed the line and probably have broken any chance of getting a credit, and it will mark your account as a problem person for future credits. you DO NOT want to talk to the manager.

7 Make sure there is no background noise. A television on, a child screaming, phone static, and even a cell phone with street traffic are all very annoying. When you work 8 hours with your ears, it is far more sensitive to these noises. If you follow all these rule above but have an annoying noise, thats enough for me to not want to give the credit.

8 Do not answer your call waiting beep,its rude and you will be hung up on.

If you follow all these rules, you could probably get a credit on just about anything, if you still get a no, it truly is because it is out of the representatives hands.

Random thoughts and updates

Well I made a posting two weeks ago, apparently the blog abyss decided it was delicious and ate it cause it's not here anymore

Well I'm married now -see- www.andrewandrebecca.blogspot.com


It was beautiful I can't give enough words to describe it, but some words are there.

I still work at that call centre job, I was working split shifts that have been eating every hour of my life, But now I finally have a new shedual, so you will probably see me blogging more. I have always found if I'm ignoring my friends, I'm probably not taking care of myself... so I have been a little worn and stressed , not alot, but enough that I feel a lagging of sickness.. nothing I'm sure a LONG WEEKEND of sleep and relaxation won't fix :)

Thats right I have an extra long weekend because Canada day I have off, and the company I take calls for is an American cable company, so they have 4th of July on Monday... 4 days off, I'm so happy! I'm sure to have some glorius adventure this weekend... maybe

I have an interview on Monday for an administrative assistant job for a not for profit organization, I'm looking forward to , wthe idea of not being leashed to a headset for 8 hours a day, not anwering rude customers questions, and being called a bitch... speaking of wich, this is not how you get a credit.

I'm thinking of doing a Canadas wonderland trip this Thursday coming or the one after I havn't been since I was 13 can you belive it? We were thinking of going durring our honeymoon, but we just had too much fun doing other stuff ( yes I know I left that one wide open didn't I?)

My Grandma Martin and Uncle Tom are coming down this weekend. I can't wait to see them. I wasn't able to get in contact with them to invite them to the wedding My Grandma Martin I havn't seen since I was about 13 as well. My Uncle tom, I think I was 19, so around the time I started dating Drew.

I rember telling my Uncle all about this awsome guy who he had to meet. HE said he trusted my choices and would look forward to seeing him, But Drew has never gotten to know my Uncle Tom, and they have a simillar sence of humor and foolery, it might be trouble if they get together.

anyway Drews home now gotta go, sorry for no edit

bye